• Personality is defined as enduring patterns in thoughts, feelings, and behaviors across situations

• Personality traits are behavioral predispositions that are not hard-and-fast rules for predicting our behaviors, but they are behavioral tendencies

• The most effective managers appreciate the diversity of their workforce

• Diverse groups that give the extra effort to understand and accept each other's personalities tend to produce higher quality decisions

• Appreciating personality diversity means respecting the strengths and limitations of each individual, and knowing how to capitalize on each individual's strengths