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The WpLRC Offers...

Customer Service Academy

Generational Diversity

ServSafe Food Safety

Pest Management Certification

English as a Second Language

MicroSoft Project Management

Sexual Harassment (AB 1825)

Business Writing

Partner Information

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Generational Diversity 
Working With Cross-Generational Teams

This is the first time in America’s history that we have four generations working side by side in the workplace. What an amazing experience for everyone in today’s workforce….or is it? Cross-generational teams face many challenges. This can affect time management, conflict management, and overall productivity. How do managers and staff foster a good working relationship between generations? One size does not fit all when working across generations.
Learning Objectives
By the end of this workshop, participants will be able to:
• Define each of the four generations and their workplace characteristics
• Identify each generation's value system and how this affects their behavior in the workplace
• Recognize what motivates each generation and how they define success
• Understand sources of generational conflict and how to minimize it
• Appreciate and gain respect for what is important to each generation
Schedule:
November 5 & 12, 2009
8:30 a.m. to 12:30 p.m. (Morning class)
1:00 p.m. to 5:00 p.m. (Afternoon Class)
(Paticipants must attend both dates)
Merced College Business Resource Center
630 West 19th Street (Downtown Merced)
Cost:
This is a college credit class. Tuition for the ½ unit class is just $13! Merced College registration is required and will be taken the first day of class.
For more information or to sign up for the class, please call Merced College Workplace Learning Resource at (209) 386-6736.

 

Generations working side by side in the workplace


ServSafe Food Safety 
The ServSafe Essentials Program is from the National Restaurant Association Educational Foundation. This training provides common workforce language, examples of real life situations, and clear concepts of food safety. Students will be able to understand, retain, and apply the information directly to their daily work. Upon passing the ServSafe examination, students will meet the requirements for the California Uniform Retail Food Facilities Law (Section 113716).
Topics covered will include:
Preventing Foodborne Illnesses
The MicroWorld
Contamination
Safe Foodhandler techniques
Safe Food Preparation
The Flow of Food
Sanitary Facilities and Equipment
Schedule:
Tuesdays, October 6 & 13, 2009
(Must attend both dates. Please bring a valid photo ID))
8 a.m. to 12 p.m.
( Allow time to take exam immediately following instruction on Day 2)
ENGLISH READING & COMPREHENSION SKILLS ARE NECESSARY
Merced College Business Resource Center
630 West 19th Street (Downtown Merced) Room 122
Cost:
$179 per participant. The textbook entitled the 5th Edition of ServSafe Essentials is included in the cost per participant. You may pick up your textbook one week prior to class or get it the first day of class.
Online Exam Registration: Participants must register at www.servsafe.com to receive a login ID and password. A seat for the online exam must be purchased for $36. You will receive your exam results the same day!
Instructor: Jason Souza, Bachelor of Science degree in Microbiology
and certified instructor with the National Restaurant Association Educational Foundation.


Program provides clear concepts of food safety


Pest Management Certification     
Update Course - 21-Hours
These classes fulfill the accreditation requirement for State-Approved continuing education units. Regional guest speakers will offer in-depth insight concerning the latest issues and challenges associated with Pest Management. This must be completed before PCA, QAL and QAC credit will be allowed. Students may register at 7:00am the morning of the first class meeting they attend. A one-time registration fee of $100 is required by all who attend. Assistance for this program is provided by the Association of Applied IPM Ecologists, University of California Cooperative Extension Service of Merced County, and the Merced County Department of Agriculture.

Next Classes  - Starting February 9, 2010
Merced County Agricultural Center
2145 West Wardrobe Ave. Merced

Cost: $100.00 (Registration and payment are due by all attendees at the first class meeting you attend. Please have payment ready. Please make checks payable to Merced College.)

For additional information please call:
Cindy Lashbrook at (209) 761-0081
Or the WpLRC at (209) 386-6734
Email: vincelette.r@mccd.edu

 

In-depth insight concerning the challenges associated with Pest Management


English as a Second Language

PROGRAM OVERVIEW

Program’s Objectives:
• Provide customized on-site ESL training that is topical and germane to the industry we are contracted with.
• Improve the English Language skills of Limited English Proficient employees in areas such as: acquiring workplace English vocabulary, becoming active team members, participate in meetings, increase productivity and minimize down-time.
• Provide ESL students with a learning environment that fosters a low anxiety level, thus enhancing the development of language fluency and self-esteem.
• Integrating language acquisition with relevant life experiences and stressing the importance of critical thinking, problem solving, and self-sufficiency
• Develop student’s receptive English-language skills of speaking, writing, listening and reading comprehension.

 

Improve the English Language skills of Limited English Proficient employees


ORGANIZATION OF CLASSES ACCORDING TO LANGUAGE PROFICIENCY LEVEL

Students: Placement tests (CELSA) will be administered by Merced College to assess their level of English-language proficiency. Assessments will take place on-site. Placement tests can be scheduled that are convenient for the students and the company production time schedule.

Levels & Types of Classes:
• ESL Beginning Classes: Levels 1 and 2: For students with no skills in English and/or students who can understand and speak some English but can’t read or write the language.
• ESL Intermediate Classes: Levels 3 and 4: For students who have a limited ability in reading, writing and speaking English and/or students, who can speak, read and write English at the intermediate level.

Schedule: Classes can be provided in the evenings from 3:30pm to 5:30pm and from 5:30pm to 7:30pm two-days per week. It is recommended that both classes be held concurrently on the same days in order to facilitate and simplify instructor time and scheduling. Classes will be delivered as Non-Credit in 60-hour blocks.

For more information, contact Robert Vincelette at (209) 386-6734.

MicroSoft Project Management

MicroSoft Project 2003: Basic Second Edition
Workshop Outline

Unit 1: Getting Started
Topic A: Project Management Concepts
Topic B: Exploring the Project 2003 window
Topic C: Using Help
Topic D: Working with Project Files
Topic E: Closing Project Files and Closing Project 2003

Unit 2: Working with Tasks
Topic A: Creating a Task List
Topic B: Modifying a Task List
Topic C: Creating a Work Breakdown Structure

Unit 3: Scheduling Tasks
Topic A: Setting up Task Links
Topic B: Working in Network Diagram View
Topic C: Working with Advanced Task Options

Unit 4: Managing Resources
Topic A: Creating Base Calendars
Topic B: Working with Resources and Calendars
Topic C: Working with Resource Costs

Unit 5: Working with Views and Tables
Topic A: Working with Views
Topic B: Working with Tables

Unit 6: Filtering, Grouping, and Sorting
Topic A: Working with Filters
Topic B: Working with Groups
Topic C: Sorting Tasks and Resources

Unit 7: Finalizing the Task Plan
Topic A: Finalizing Schedules
Topic B: Resolving Resource Conflicts


Sexual Harassment (AB 1825)     
The Merced College Workplace Learning Resource Center (WpLRC) is offering a 2-hour Sexual Harassment Class covering AB-1825. The class will be held in Room 122 of the new Merced College Business Resource Center located at 630 W. 19th Street in Merced. Time & Date TBA. The cost per participant is only $30.00!

This class targets employers with 50 or more employees and is applicable to school districts. Under AB 1825 it is required that employers provide two hours of interactive training to incumbent managers/supervisors every two years and to new managers/supervisors within six months of hire. The class will explain AB 1825 to include new revisions adopted April 2007, define sexual harassment, the types of sexual harassment, describe laws and liability and much-much more. A Certificate of Achievement will be issued to all those completing the two hour class.

The instructor is Elaine Craig, Executive Director of the Madera County WIB and part-time Merced College Instructor. For additional information and to signup please contact the Merced College WpLRC at (209) 386-6734 or 6733. Seating is limited so please call early to secure a spot.


Sexual Harassment Class


Business Writing (Management 52B)

Learn how to:

  • Create properly formatted business letters and memos
  • Communicate effectively through writing with maximum impact
  • Compose well-developed and concise paragraphs
  • Prepare grammatically correct sentences by applying appropriate punctuation and word usage

Fall 2009 dates:
Thursdays, October 8 & 15
Cost: $13.00
Time: 1:00 p.m. to 5:00 p.m.
Location: Business Resource Center
630 West 19th Street, Merced
Room 215
*Parking is free in adjacent parking garage.

Attend and receive ½ unit of college credit!
This training is a hands on computer based course.

For more information or to sign up, call the Merced College Workplace Learning Resource Center at (209) 386-6735


Sexual Harassment Class

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